Front Desk Receptionist

This position is responsible for answering incoming phone calls, transferring calls, greeting customers and clients when calling or visiting corporate office.

• Monitor visitors’ whereabouts within the building.
• Receive all incoming deliveries and sign.
• Monitor the telephone system, making sure it is operable daily during working hours.
• Maintain reception area.
• Distribution of overnight voice mail messages.
• Greet customers and clients verbally and/or personally.
• Maintain and monitor visitors’ logs.
• Monthly hand prep of premium notices (Citizens, Integrity,
• Pre-Need, & United Liberty) for mailing.
• Monthly hand prep and stamp Dental checks for mailing.
• Monthly hand prep EOBs for mailing.
• Monthly hand prep annual statement (policyholders and agents) for mailing.
• Monthly hand prep lapse notices for mailing.
• Weekly prep bulletins (agents) for mailing.
• Assist on any and all corporate projects upon request.
• Shut down and activate daily telephone system.
• Maintain and monitor all corporate deliveries and sign.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

• Ability to communicate orally and in writing.
• Strong telephone ethics.
• Thorough knowledge of all departmental procedures.
• Personal computer experiences, excel & word.
• Ability to function in stressful situations.
• Ability to adapt quickly to change.
• Operate office equipment.
• Pride in personal appearance.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.