Policy Admin Receptionist

The primary function of the Policy Services Representative is to ensure policy documents are issued correctly and within a given time frame. This role will provide administrative support to the Insurance Operations Team on an as-needed basis and will also include Front Desk responsibilities providing daily coverage for all breaks (including lunch) and covering for any vacation or time the Receptionist is away. 

• Review policies and policy-related documents for accuracy
• Prepare policy documents and forms for delivery
• Support the team by processing applications, helping with the offset process, or processing changes
• Open and distribute department mail
• Other administrative duties as assigned
• Greet visitors in a professional manner and manage the visitor log
• Answer and route incoming phone calls, field inquiries and relay messages to appropriate staff
• Ensure all processes adhere to relevant federal and state regulations and internal policies, including HIPAA compliance where applicable
• Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
• Maintain confidentiality of all information; abide by HIPAA and PHI guidelines at all times
• Reacts positively to change and performs other duties as assigned.

• High School Diploma, Associate’s degree or related experience in insurance administration or a similar field
• Proficiency with Microsoft Office Suite
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.