Cheif Clinical Officer

The Chief Clinical Officer (CCO) is a senior executive accountable for the clinical vision, quality, and performance of 360care’s service lines, including dental, podiatry, optometry, audiology, and other healthcare services. The CCO ensures that 360care’s clinical services achieve the right balance of financial performance, regulatory compliance, clinical quality, patient satisfaction, and customer satisfaction. This leader provides strategic oversight, governance, and accountability — managing service line directors and ensuring cross-functional alignment. The role emphasizes enterprise leadership, clinical governance, and accountability for outcomes while delegating direct operational execution to responsible leaders across service lines and functions.

Clinical Leadership & Strategy

• Define and champion the clinical vision for 360care, aligning clinical priorities with business strategy and enterprise objectives.
  Serve as the senior clinical voice in growth planning, service innovation, and market expansion.
  • Balance financial performance, compliance, quality, patient, and customer outcomes in all clinical decision-making.

Oversight & Accountability of Service Line Directors

• Manage and mentor service line directors to ensure consistent standards of care, compliance, and patient experience.
  Hold directors accountable for achieving clinical, operational, and business targets in their respective service lines.
  • Ensure responsiveness of clinical services to patient, customer, and partner needs.

Quality, Compliance & Risk Management

• Lead clinical quality initiatives, outcomes measurement, and patient safety programs.
  Ensure compliance with federal and state regulations, including billing-related compliance assurance.
  • Oversee risk management frameworks, holding responsible leaders accountable for mitigation and resolution.

             Collaboration & Integration

• Partner with Sales, Provider Recruiting, Customer Success, and Operations to support workforce stability, effective service delivery, and operational performance.
  Collaborate across functions to ensure clinical perspectives are integrated into enterprise decisions.
  • Support due diligence and integration for M&A opportunities to ensure clinical fit.

Patient Care Oversight

• Ensure patient care standards are consistently upheld across all service lines.
  Partner with customer success and service teams to ensure clinical services support a positive overall patient and customer experience.

Clinical Staff Development & Education

• Accountable for ensuring training, continuing education, and competency development meet organizational needs.
  Delegate execution to responsible directors and training leaders while maintaining oversight of standards and effectiveness.
  • Foster a culture of continuous learning and professional development across service lines.

Research & Innovation

• Drive research and innovation initiatives to strengthen clinical effectiveness, patient outcomes, and operational efficiency.
  Stay current on clinical advancements and emerging technologies relevant to ancillary services.
  • Lead adoption of new practices and innovations that improve quality, value, and patient experience.

Stakeholder Engagement

• Ensure 360care clinical representation with executive leadership, policy makers, payors, regulators, SNF partners, and professional associations.
  Build trusted relationships with external stakeholders to support growth and strengthen 360care’s reputation.
  • Serve as a champion of clinical excellence and patient-centered care

• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

• Advanced clinical degree required: DNP, DDS/DMD, DPM, OD, or equivalent.
• Active licensure and board certification/credentialing in the respective discipline.
• Minimum 10 years of progressive clinical practice experience and 5+ years in a senior clinical leadership role
• Demonstrated success working across multiple service lines with diverse clinical specialties.
• Strong background in clinical governance, quality improvement, compliance, and risk management.
• Skilled communicator with the ability to influence at the executive level and build trust across disciplines.
• Experience in Skilled Nursing Facilities (SNF), long-term care, or similar healthcare settings strongly preferred.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.