IT Lab Technician

This position is responsible for all imaging and configuration of workstation computers and peripheral devices.  Duties include managing the IT inventory of Company equipment.   

• Process equipment requests and return requests in a timely manner meeting established SLAs.
• Images and configures user workstation computers using a KACE 2000 appliance.
• Installs and configures computer peripheral devices.
• Packages and ships equipment to remote users within 24 hours of ticket receipt.
• Utilizes ticketing system to process new/replacement equipment requests.
• Utilizes ticketing system to process equipment return requests.
• Maintains inventory of computer equipment, peripherals and accessory items in asset tracking software.
• Proactively notifies IT Manager of low inventory levels.
• Identifies, researches, and resolves technical problems.
• Communicates issues and troubleshoots recommendations for solutions to the Manager.
• Maintains the IT Lab in a clean and orderly fashion.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

• 1+ years of industry knowledge and experience.
• Strong desire to excel and achieve results.
• Ability to work effectively independently and with senior management and other team members.
• Must be sensitive to deadlines and able to function in a fast pace environment.
• Ability to organize, multitask and complete work in a timely manner.
• Strong customer service skills required.
• Must be self-motivated and able to work individually with little supervision.
• Strong communication skills, both written and verbal.
• Must be able to lift and move packages up to 60 lbs

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.