Dental Clinical Field Supervisor

Job Locations US-PA-Pittsburgh
ID
2025-3738
Category
Operations

Overview

This position is responsible for assisting management with clinical operations in the field.   They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field, Branch Managers and Field Operations Manager.   Works collaboratively with all departments to achieve the coordination of high-quality care.

Responsibilities

  • Recruit, interview, on-board, and train field assistants.
  • Ensure consistency in all training and coaching provided to the field assistants.
  • Provides feedback to the employee and manager for coaching and performance reviews.
  • Ensure field employees have appropriate tools, systems, and supplies with a good understanding knowledge of function.
  • Approve payroll and expense reports for the field staff.
  • Manage the clinic schedule and assist with coverage and reschedules as needed.
  • Conduct weekly audits of staff end-of-visit reports and provide feedback to the employee and manager.
  • Conduct quarterly observations for training and continued education with the field staff.
  • Responsible for overall success of clinic visits and number of patients seen vs scheduled.
  • Maintain supply order for region.
  • Assist field with daily challenges involving equipment or customers concerns.
  • Manage broken equipment and repairs for the region.
  • Attend and work with new providers on first visits as required.
  • Proactively evaluate operational results and make suggestions for improvement.
  • Attend first visits to new facilities as required.
  • Assist with facility and provider concerns regarding field service.
  • Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
  • Provide constructive feedback to management on a consistent basis.
  • Ensure compliance and industry standards of HIPAA.
  • Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
  • Communicate and follow up with team for compliance and performance related changes and issues.
  • Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
  • Monitor scheduling of providers, dental assistants, and administrative staff for multiple locations.
  • Stay up to date with EMR functionality and processes.
  • Assist with implementation process on policy changes and improvements made by Corporation to maintain standardization.
  • Emphasize customer service in all aspects of operations.
  • Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintain confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
  • React positively to change and perform other duties as assigned.
  • Must be willing to travel 100% up to a 2.5 hour travel radius or more.

Qualifications

  • Associate or Bachelor’s Degree in a related field preferred.
  • Minimum 4-years dental practice environment experience.
  • State Dental Assistant and/or dental x-ray credentials
  • Hep B Vaccination preferred.
  • Minimum 3 years supervisory experience.
  • Excellent interpersonal, oral, and written communication skills.
  • Must be detail oriented and self-motivated to set the pace of the team.
  • Excellent customer service skills.
  • Ability to solve problems independently and/or as a team.
  • Work alongside team members.
  • Experience in dental PM software, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
  • Anticipate needs in a proactive manner in an effort to increase satisfaction.
  • Take ownership of job responsibilities by initiating prompt and appropriate follow-up and/or action to solve problems.

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