Medical Records Coordinator

The Medical Records Supervisor works as a support function to assist with supervising the department.

• Assist with employee training and aware of any department/Company or procedural changes.
• Proactively provides feedback to management on employee and department productivity on a weekly basis.
• Creates the Shared List for team to use for daily assignments.
• Ensures department pipeline is maintained and up to date so daily assignments can be completed:
  • Completes weekly reporting for new admits.
  • Completes weekly audit on each sales representative’s workflow to ensure new admit accuracy.
  • Ensures census review is collected.
  • Ensures facilities have a “scrub” started.
  • Updates and deletes facilities as they are added and confirmed to the sales process.
• Completes weekly audit on facility opportunity – factored vs not factored, deleting old entries.
• Assist employees to maintain factors of at least one week out for all Inside Sales Reps.
• Audit reports every 4 weeks for each scrubber.
• Follow-up on details is required when a facility does not show on workflow.
• Ensure information provided to sales team is accurately noted and ready for calls.
• Responsible for tracking updated information on all department reports and communication in a timely manner.
• Effectively communicates with employees, management and customers.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

• High school degree or GED required.
• Sales and similar experience preferred.
• Must be able to work in a fast-paced environment.
• Must have excellent customer service and leadership skills
• Must have a sense of urgency and a passion for customer satisfaction.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.