Insurance Collections Rep I

This position is responsible for overseeing the credit and collection activities of the SCIP department for both individual and group collections.  They manage the collection of outstanding invoices while maintaining Company policy.

• Ensures cases are handled appropriately and according to Company policy.
• Works with team to communicate with clients who owe money and increase the percentage of successful payments.
• Coordinates team to ensure smooth and efficient department that reduces the number of cases that are overlooked.
• Recruits, hires, trains and evaluates team to ensure sufficient number of employees to handle workload.
• Fosters team unity and builds relationships both internal and external.
• Develops goals/key performance indicators that complete the overachieving goals of the Company and coordinates staff to continually meet and exceed goals.
• Runs reports and analyzes data pertaining to the department productivity and shares with management on a weekly basis.
• Implements credit policies and procedures that retain customers and avail excessive credit limits.
• Manages all processes within the department to include letters, policy terminations and Medicaid notifications.
• Ensures a high level of customer service is provided by the team including collection issues, customer refunds, reviewing account adjustments, resolving client discrepancies and short payments.
• Always adheres to Federal and State laws dealing with debt collection.
• Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

• Bachelor’s degree preferred; High School Diploma required.
• 3-5 years of collections experience in credit and collections required.
• 3-5 years of management experience required.
• Knowledge of medical billing/coding and collections procedures preferred.
• Accounts Receivable knowledge/experience preferred.
• Strong attention to detail, goal oriented.
• Excellent customer service, written and verbal communication skills.
• Ability to prioritize and manage multiple responsibilities.
• Able to work in a fast-paced environment.
• Must be able to work independently and in a team environment.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.