Medical Records Specialist II

This position is responsible for providing excellent customer service while processing incoming and outgoing medical records.

• Ensures all medical records are kept current and up to date in a timely manner.
• Knowledgeable of all EMR systems and processes.
• Fulfills information requests in a timely manner.
• Daily correspondence by phone and email with customers to request and verify resident demographic information.
• Reviews demographic information for accuracy in company systems.
• Accesses various portals to verify insurance information for residents and customers.
• Provide all internal and external customers with excellent customer service while performing job duties.
• Utilize electronic health records and nursing home census reports to identify new, discharged, and deceased residents.
• Record resident information on Excel spreadsheets and send to appropriate team members.
• Document workflow in company systems.
• Maintains EMR access for the company and customers.
• Handles all EMR request for internal customers.
• Maintains passwords and is assigned super-user status for the system.
• Tracks and reports EMR activity to management.
• Obtains strong understanding with Point Click Care and MatrixCare systems.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs other duties as assigned

 Minimum Qualifications:

• High school diploma or GED required.
• Must have strong computer skills, Excel, Word, and SharePoint preferred.
• Must be able to multi-task and prioritize.
• Must have excellent attention to detail and be highly organized.
• Point Click Care and MatrixCare Systems experience required.
• Strong customer service skills.
• Must be sensitive to deadlines and self-motivated.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.