Special Care Insurance Admin

This position is responsible for timely input of Special Care Insurance Policies (SCIP) documentation and providing excellent customer service at all times.

• Ensure applications are complete and include the form numbers.
• Listen to phone applications for errors and assist with corrections.
• Obtain missing information on applications from long term care facilities, responsible party or inside sales.
• Code applications for Group Number, Account Number, Plan Codes and effective date.
• Confirm agent/marketing coding through our system and document on spreadsheet.
• Correctly enter applications into system in a timely manner.
• Process refund requests, address changes and revise/send out premium bills that are incorrect.
• Send monthly census/aging to all facilities.
• Maintain monthly and weekly reporting.
• Scan, file and documentation of facility information sheets and other documents as needed.
• Maintain telephone communication system (switchboard).
• Greet customers and clients when calling or visiting the corporate office.
• Maintain and monitor coporate lobby.
• Distribute overnight voicemail messages.
• Receive all incoming deliveries and sign.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

• High school diploma or GED required
• Exhibits strong customer service and follow up skills.
• Excellent communication skills, both written and verbal.
• Must have strong data entry skills with high level of accuracy.
• Must be detail-oriented and self-motivated.
• 2-4 years administrative experience.
• Advanced working knowledge of Word, Excel, Microsoft Outlook, Genelco Group Plus
• Must have excellent organizational, analytical and problem-solving skills.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.