Special Care Insurance Process Specialist

This employees responsibilityies are to enroll, bill and administer Special Care Insurance Policies (SCIP) and provide marketing, telephone and data entry support.

• Process SCIP premium daily.
• Enrollments, terminations and account changes for Florida facilities, including communicating changes to Florida regional offices.
• Main contact person for Florida regional offices
• Processing refunds.
• Manual premium updates as necessary.
• Audits premium receipts, when requested, and other reporting as needed for Florida facilities.
• Telephone back-up.
• Collections, including NSFs.
• For accurate data entry of enrollments, changes and premium application.
• For preparation of reports, premium receipts and audits as needed.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

• High school diploma or equivalent.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.