Documentation Management Manager

The person in this role is responsible for managing the document management department and all aspects of the post-sale records updates and maintenance at 360Care.

• Assist with employee training and be aware of any department/Company or procedural changes.
• Proactively provides feedback to management on employee and department productivity on a weekly basis.
• Ensures department pipeline is maintained and up to date so daily assignments can be completed:
• Completes weekly reporting for new patient admits.
• Ensures census review is collected.
• Facilities have a “scrub” started (insurance sales leads).
• Census Review process to ensure regular reviews.
• Data entry in creating electronic patient charts for insured facilities to meet deadlines.
• Assist employees to maintain factors of at least one week out for all Inside Sales Reps.
• Audit reports every 6 weeks for each specialist.
• Create and maintain reports and workflows.
• Ensure the information provided to the sales team is accurately noted and ready for calls.
• Responsible for tracking updated information on all department reports and communication in a timely manner.
• Facilitates and manages EMR access with facilities.
• Troubleshoots issues and concerns related to process flows.
• Effectively communicates with employees, management and customers.
• Manages communication with territory marketers, and other management.
• Responsible for managing direct reports.
• A high level of personal productivity.
• A commitment to excellent customer service.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

• Critical thinking/Solutions-based skills required for a time sensitive environment.
• Strong oral and written communication skills with attention to detail
• Strong time management skills and ability to multi-task
• Exceptional organizational, analytical, and problem-solving skills
• Must be self-directed and able to meet deadlines.
• Must be able to work in a fast-paced environment.
• Must have excellent customer service and leadership skills
• Must have a sense of urgency and a passion for customer satisfaction.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen